In the late 1800’s, American entrepreneur Marshal Field acquired a dry goods establishment in the heart of Chicago. At that time in history, business culture centered around the idea of “caveat emptor,” Latin for “buyer […]
If you’ve been in the business arena for any amount of time, then you already know that it’s competitive. In fact, this idea is shoved down our throats all the time – you have to […]
Creating a strong brand is more than just coming up with a visually appealing logo and a catchy tag line. It’s about defining your business, making promises that you can deliver on, building a relationship […]
On the sales floor, customer service lies entirely in the hands of your employees. Your customers never get to see your training manuals, your policies, or your good intentions; all they see are the people out […]
Customer loyalty has always been maintained through relationships. Building a relationship with your customer is the best way to build loyalty. In the past, relationships were limited. Today, these relationships have evolved into more of […]
I’m happy to announce that our image based customer service app is still set to be launched between April 30th and May 15th. That’s only a month away! After it’s release we will be giving […]
As noted in the previous blog, SnapScapes is not only about helping sales associates share specialized knowledge with clients, but also “about keeping millions of customers happy and coming back for more.” So, how exactly […]
“The single most important thing you can do for your business is to get to work building true customer loyalty, one customer at a time.” – Micah Solomon When you get a chance, read Micah […]
“What should I plant here?” the frustrated young mother asked as we squinted into the 3 x 4.5 screen of here iPhone. I couldn’t quite tell if she was referring to the square foot area […]
Hi, everyone! This is the start of a new blog that will provide information on customer service, managing retail employees, updates on the progress of the SnapScapes app, and much more. Hope to see you back […]
