In the late 1800’s, American entrepreneur Marshal Field acquired a dry goods establishment in the heart of Chicago. At that time in history, business culture centered around the idea of “caveat emptor,” Latin for “buyer […]
If you’ve been in the business arena for any amount of time, then you already know that it’s competitive. In fact, this idea is shoved down our throats all the time – you have to […]
On the sales floor, customer service lies entirely in the hands of your employees. Your customers never get to see your training manuals, your policies, or your good intentions; all they see are the people out […]
Customer loyalty has always been maintained through relationships. Building a relationship with your customer is the best way to build loyalty. In the past, relationships were limited. Today, these relationships have evolved into more of […]
I’m happy to announce that our image based customer service app is still set to be launched between April 30th and May 15th. That’s only a month away! After it’s release we will be giving […]
